Revocation & Return

Revocation instructions

As a consumer, you have the right to revoke a contract concluded with us. By way of clarification, we would like to point out that a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. The goods purchased from us must therefore serve their private, personal or family use.

Right of Revocation

As a consumer, you have the right to revoke any contract within fourteen days. The revocation period begins after you or a third party nominated by you, who is not the carrier of the goods, have taken possession of the goods. The proof of delivery shall be deemed to be proof of the proper delivery of the goods. You shall not be entitled to a right of revocation in the case of the purchase of a special or individual production.

In order to exercise your right of revocation you must inform cyber-Wear Heidelberg GmbH, Elsa-Brändström-Str. 4, 68229 Mannheim (phone: +49 (621)30 983-142, fax: +49 (621) 30 983-444, e-mail: ). To do so, send a clear declaration stating your decision to revoke a precisely designated contract with us, using either a letter, fax or e-mail. You can use the attached sample revocation form (Revocation-form) for this, which is not mandatory.

In order to comply with the revocation deadline, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

For a quick processing, please also inform us of the serial number of the product in question in your revocation declaration. You will find this on the underside of the seat (XX no.) and on the product label on the packaging.

Consequences of the revocation

If you revoke a contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received notification of your revocation from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. No fees will be charged for the repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.