You bear the direct costs of returning the goods. Since seats (vehicle seat, racing shell, office chair, etc.) are fragile bulky goods, the cost of return within Germany is estimated at EUR 170, as of January 2021 (return of entire seat).
In order to facilitate a quick processing, please use our returns form (link) and send photographic evidence (please photograph seating products from all sides). Once we have checked the details, we will either send you a return label at your request or you can return the item using a shipping company of your choice. Please note that if you return the item using our return label, we will offset the costs incurred against your refund claim.
The return address for your return is:
cyber-Wear Heidelberg GmbH
c/o RECARO Automotive GmbH
Stuttgarter Str. 73
D-73230 Kirchheim / Teck
If you choose a shipping company for the return, please coordinate the exact delivery date with us in advance and use a shipping method with tracking to be able to check the status of the item. When using our return label, the tracking information will be uploaded automatically.
Please understand that we can only accept a return if the goods in question have not yet been installed in the vehicle or show no signs of use.
Please avoid damage and contamination of the goods. Please return the goods to us with all accessories and with all packaging components and use the original packaging for this purpose. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Please do not send the goods back to us freight collect.
Please understand that the complete processing of your return can take up to ten working days. As these are safety-relevant components, every returned item must be carefully checked by us for any damage.
If you return several items at the same time, they can be processed separately.
Our customer service will be happy to answer any questions you may have about returns processing via firstname.lastname@example.org.
Sample cancellation form
Important note: The address in this sample revocation form (link) is not the return address!
If you wish to revoke the contract, please fill out the sample revocation form (link) and return it to us by mail, fax or e-mail.