1. Delivery time
Delivery time for standard deliveries within Germany is 48 to 72 hours, within the EU circa 7 working days, outside the EU circa 7-10 working days.
These delivery times apply to orders placed before 11:00 pm (CET).
The delivery time for shipments outside the EU is subject to fast customs clearance in the receiving country. We shall not be liable for consequences that are caused by unforeseeable events outside our sphere of influence that prevent us from delivery as confirmed. Once the aforementioned difficulties cease we shall immediately continue with fulfilment of our obligations. Delivery periods shall be extended accordingly.
2. Shipping items
Because of their large size or weight, some items, such as bicycles, are dispatched as shipping items. The carrier will contact you to arrange a delivery date at short notice.
3. Logistics partner
We will pack the items you ordered as fast as possible and hand them over to our logistics partner DHL / UPS ready for dispatch. Please note that we have no influence on delays which are caused by DHL / UPS.
4. Tracking your delivery
You can check the current tracking status of your shipment at www.dhl.de or www.ups.com using your package ID number/ shipment number. You can obtain further tracking info by sending us an email or by calling our customer service.